What happens if a ClearRun payment fails?

Every scoring action is blocked until the payment goes through: score, evaluate, chat and Paste Check. Your own records stay open. Leftover credits are frozen, not deleted.

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Blocked until the payment goes through

  • POST /api/score, /api/evaluate and /api/chat, from the API, the SDK, the CLI or the MCP server.
  • Paste Check and chat on the ClearRun site.

They return 402 Insufficient credits, even with credits left.

Still open

  • Your receipts and the verify lookup.
  • Usage history and its CSV download.
  • Your invoices in the Stripe Customer Portal.

Your credits

Leftover credits are frozen, not deleted. When the payment clears, they carry over into the new period under the usual rollover cap.

Fix it

Open the billing page, choose Manage billing, and update your payment method in the Stripe Customer Portal.

If the payment keeps failing

If the payment still fails after Stripe's retries, the subscription is canceled. Then credits stay usable until the end of your paid period. See What happens to my credits when I cancel ClearRun?